Blink23 | Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

What is the return policy?

Items shipped from Blink23 warehouse, can be returned within 30 days of receipt of shipment in most cases. Some products have different policies or requirements. Items shipped by a seller or a third party also can be returned within 30 days in most cases and must be returned to the sender as instructed.

Food and grocery items are not returnable to the warehouse but may be refunded or replaced.

What are the shipping fees?

Products are either fulfilled by Blink23 or sellers. Items shipped by sellers from Blink23 Marketplace are based on seller’s shipping policy. You can see the shipping fees prior to checkout. Blink23 ships through our carrier partners globally. International shipping prices are provided by our carriers. The shipping cost is higher for first initial pounds, and cost less per lb as you ship larger packages. We have several shipping options.

US Shipping

Shipping Blink23 warehouse standard rates:

	USD
1 to 4 oz	$3.49
5 to 8 oz	$3.85
9 to 12 oz	$4.75
13 to 15.99 oz	$5.98
1 to 2 lbs	$10.95
>2 to 3 lbs	$12.45
>3 to 4 lbs	$14.95
>4 to 5 lbs	$19.95
>5 lbs	$24.95

Some items that require special handling may have different shipping fee.

Delivery time is typically 3-7 business days. Items with longer shipping time are indicated in the product details section.

Shipping from sellers in the US charges vary by seller.

International Shipping

There are 2 shipping methods: Direct and Shared Economy. All products are shipped via air.

Tip on saving shipping fees: order more bulk less frequently and use shared economy.

International – Direct Shipping

Products are shipped from origin to customer directly as ordered. This results in faster shipping and highest cost as international air shipping can be expensive.

International – Shared Economy

Products are shipped in aggregated boxes with in larger shipment so that costs can be lowered. Blink23 facilitates aggregation and redistribution for final delivery. This method may require waiting time to group shipments together as multiple orders are received. If the shipment is not full by the end of 2 weeks, you have the option to cancel, ship direct or continue waiting. The balance of shipping direct costs will be charged to your credit card if this option is selected. Shipping price include international and domestic shipping to your final destination.

Pickup

Packages can be picked up locally for free. Pickup location will be provided with your confirmation email.

Local Delivery

Products can be sent to local destinations.

Myanmar local delivery is $5 for each 10kg or 22lbs.

How do I check on the status of my order?

If you create an account, you will be able to see your order status as well as history of your orders.
How do I contact seller?

When you are viewing the product, there is option to contact seller on the product page.

You can also contact seller from the shop profile page.
Do I contact the seller or Blink23 for questions about my order?

You are always welcome to contact Blink23 with any questions. You can check the status of your order online by logging into your account. Questions specific to product can be asked to seller directly for faster response.